Return & Refund Policy

Thank you for shopping with Cikgu Tiannn（Tiantiannn Enterprise）. We appreciate your business.

As a product provider, we strive to deliver high-quality products that meet your needs and expectations. However, please note that we do not offer returns or refunds for any purchases made through our platform.

We understand that each transaction is important to our customers, and we aim to provide accurate descriptions and representations of our products/services to help you make informed decisions before making a purchase.

Customers must check their order within 7 days of receiving the package to ensure that the items are correct. We will not process any claims for items that have been worn or used.

Should you have any questions or concerns about a product or service before making a purchase, please don’t hesitate to contact our customer support team via Instagram @cikgu_tiannn or email cikgutian@gmail.com.

Shipping policy

1. General Information

At Cikgu Tiannn（TIANTIANNN ENTERPRISE）, we strive to provide a smooth and efficient shipping process for all our customers. The following policy outlines our shipping terms and conditions. Please read it carefully before making a purchase.

2. Processing Time

 • Order Verification: Upon receiving your order, we will verify payment details and process your order for shipment.

 • Order Processing: All orders are processed within 1-2 business days. Orders are not processed on weekends or holidays.

3. Shipping Rates & Delivery Estimates

 • Shipping Rates: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order.

 • Estimated Delivery Times: Delivery times vary depending on your location. Domestic Shipping 3-5 business days. International Shipping 7-14 business days.

Please note: Delivery times are estimates and do not account for delays caused by customs, natural disasters, or other unforeseen circumstances.

4. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number. You can use this number to track your package on our website or the carrier's website.

5. Customs, Duties, and Taxes

For international orders, any customs, duties, or taxes imposed by the destination country are the responsibility of the customer. We are not responsible for delays caused by customs procedures.

6. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at Instagram: @cikgu_tiannn